Frequently Asked Questions

We processes orders M-F 8 am-5 pm EST. We do answer questions outside those times, and will reply as quickly as possible so feel free to send any questions our way!

Shipping Fees, Method and Ship Days:

Shipping fees are already included in all posted pricing.

Currently, We ship via USPS & UPS. We ship M-F by 4 pm EST. (That is the time our local P.O. closes) During the holidays we will ship on Saturday.

What is your Shipping Policy?

Orders will be shipped out within 1-3 business days after payment unless specified in the item description. We strive to ship orders out in 24 hours. We ship Monday-Friday by 4 pm est. We do not ship on observed USPS holidays. Custom and larger orders affect processing time so please allow 1- 5 days for those types of orders. If for some reason your order should take longer, you will always be notified and given the option to accept or decline the order prior to custom purchase. Some custom beeswax orders can take longer if very large quantities are ordered.

We know how important it is to receive your items as soon as possible, we will always work hard to get orders out as quickly as we can. We can’t, however, control the shipper so once it leaves our hands we have no control over their shipping times.

What if my order sent to me was incorrect?

We check our order packaging for accuracy, but we are human and mistakes can happen. If you are sent something incorrectly, please contact us WITHIN 24 hours of delivery so that we can address the problem and make it right.

What if my package is lost during shipping?

*FIRST Please, make sure you have entered your correct shipping address while placing your order. We are not responsible for an incorrect address sent to us. If we suspect there is an address problem we will email you for confirmation. 

*Please make sure you are shipping to an address that can accept PACKAGES from USPS or UPS! If your package is returned to us due to an incorrect shipping address, you will be responsible for additional shipping to reship.

During holidays USPS & UPS can run into some delays. This is beyond our control. Please follow your tracking number. If a loss is suspected within a reasonable time, we will file a lost package search. If it can not be located by USPS or UPS in 15 days then an insurance loss claim will be filed. You will be offered either a full refund or a replacement at that time.

What happens if my order is damaged during shipping?

This policy MUST be followed or refund/replacement WILL NOT be provided. Due to current issues with USPS & THEIR policies, the following procedure must be followed. 

If you receive a box with w/damaged contents, please message us right away with photos of all damaged item(s) & the shipping box with the shipping label attached, & we will submit the insurance claim with USPS. Please DO NOT refuse the package. It will delay the time for replacements to be shipped or a full refund. You MUST keep all items w/ box & take them to the PO for inspection/verification per USPS. You will need to also take the P.O. claim number we provide you with and the damaged items for inspection. 

We understand that it may be an inconvenience to you, but due to recent fraud with the USPS, they are requiring this for insurance claims. Refunds/replacements will not be processed until the items are signed as inspected & the photo sent of documentation back. Due to non-compliance in the past from customers & USPS fraud, these requirements must be followed.

Do you offer a bulk order discount?

Yes, We do offer a discount for large bulk orders. Please contact us for more information or to place a custom order.

Do you offer custom and personalized orders?

Yes! Please contact us with your request and we will try our very best to help you. We can do many different kinds of custom bottles/containers, stickers, hangtags, even custom gift boxes!

What if I don't like the taste of the honey, can I get a refund or exchange?

No, I am sorry, we do not offer refunds or exchanges for this reason. Please read our "Honey Purchasing Policy" stated below. Also, Honey is unique in that it does not spoil, or "go bad" and it does not even require refrigeration.

“Our Honey Purchasing Policy”

What if I don't like the taste of the honey, can I get a refund or exchange?

No, I am sorry, we do not offer refunds or exchanges. Please read the information below which explains why we do not offer a refund or exchange. 

The honey our bees produce in Florida will be and taste totally different from honey in other regions of the USA. The reason is, the flowers are totally different and produce different tasting nectars. FOR EXAMPLE, the term “Wildflower” is used to help people know that the honey comes from many different flowers blooming in that area. And, from year to year, that same honey can have different flavors and colors based on those flowers. Even when produced from the same location as the previous year. The weather has a big role in this too. Another factor is the honey one is used to enjoying. For example, we love the honey we produce, and most people in our area/region are accustomed to eating honey produced by bees in our area/region and familiar with its taste. The honey you love may be the best honey you have ever tasted, but to someone else, it might not be so appealing. It’s honestly a personal preference, similar to how people have a preference for fine wine. Another thing to remember is, it is the bees creating the honey, not the beekeeper, we just extract it. It is our responsibility as good honest beekeepers to keep it in its pure raw form just as the bees created it and bring it from the hive to the table for our customers to enjoy. 

*If you’re unsure which of our honey florals you would like, we suggest ordering our “Honey Variety or Sample Packs” prior to ordering any larger bottles or bulk orders to eliminate any questions.